8o88 Privacy Policy — How We Handle Your Data
Your privacy matters at 8o88. This policy explains what personal data we collect from Bangladesh players, why we collect it, how we use and protect it, and what rights you have over your own information.
Introduction
This Privacy Policy ("Policy") describes how 8o88 collects, uses, stores, and discloses personal information obtained from users of the 8o88 online gaming platform. By registering an account with 8o88 or by continuing to use the 8o88 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy applies to all registered players and visitors of the 8o88 platform, regardless of the device or network used to access the platform.
8o88 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the information that is genuinely necessary for the operation of the platform, the fulfilment of legal and regulatory obligations, and the provision of a safe, fair, and enjoyable gaming experience for Bangladesh players. We do not sell your personal data to third parties. We do not use your data for purposes unrelated to the operation of the 8o88 platform.
What Data We Collect
8o88 collects personal data from players through the registration process, through use of the platform, and through communications between players and the 8o88 customer support team. The categories of personal data we collect include the following.
Registration Information
When you create an 8o88 account, we collect your mobile phone number, a username of your choice, your date of birth (for age verification purposes), and any additional personal details required to complete the KYC verification process, including government-issued identification document details and proof of address.
Payment Data
To process deposits and withdrawals, we collect payment method identifiers such as your bKash or Nagad mobile wallet number, or bank account reference details. 8o88 does not store full card numbers. Payment transaction records — including amounts, dates, and method used — are retained for financial record-keeping and regulatory compliance purposes.
Device and Technical Data
We automatically collect technical information when you access the 8o88 platform, including your IP address, device type, operating system version, browser type, network carrier (e.g. Grameenphone, Robi, Banglalink), session duration, pages visited, and referral source. This data is used to ensure the platform functions correctly on your device and to maintain platform security.
Gaming Activity Data
We record data relating to your activity on the 8o88 platform, including bets placed, games played, stakes wagered, winnings received, bonus usage, and session history. This data is used for account management, dispute resolution, responsible gaming monitoring, and the improvement of our platform and game offerings.
How We Use Your Data
8o88 uses your personal data for the following purposes. In each case, the use is proportionate to the legitimate purpose it serves and consistent with your reasonable expectations as a registered player on the platform.
Account Management
We use your registration data and account activity data to create and manage your 8o88 account, verify your identity and age, process your transactions, administer your bonus entitlements, respond to your support queries, and communicate material account-related updates to you.
Security and Fraud Prevention
We use device data, IP data, and transaction history to detect and investigate suspicious activity, prevent fraud, identify duplicate accounts, enforce our responsible gaming policies, and maintain the integrity of the 8o88 platform. This includes sharing data with payment processors and identity verification providers where necessary to complete these functions.
Legal and Regulatory Compliance
8o88 is required to retain certain categories of personal data to comply with applicable financial record-keeping obligations, anti-money-laundering requirements, and any other regulatory obligations applicable to the operation of the platform. Compliance-related data processing takes precedence over any data deletion requests where retention is required by law.
Platform Improvement and Communications
We use aggregated and anonymised usage data to understand how players interact with the 8o88 platform, identify areas for improvement, and develop new features and game offerings that better serve Bangladesh players. We may also use your contact details to send you promotional offers and platform updates — you may opt out of marketing communications at any time via your account settings.
Legal Basis for Processing
8o88 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being processed.
Sharing Your Data
8o88 does not sell your personal data to third parties. We share your data only with the categories of recipient described below, and only to the extent necessary for the purpose for which the sharing takes place.
Payment processors and mobile money providers (including bKash, Nagad, and bank transfer partners) receive the minimum data necessary to process your deposit and withdrawal transactions. Identity verification providers receive the identification documentation you submit as part of the KYC process, for the purpose of verifying your identity and age. These providers are contractually required to process your data only for the specified purpose and to maintain appropriate security standards.
8o88 may also disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, by court order, or by a legitimate regulatory request. In such cases, 8o88 will disclose only the minimum data required to satisfy the legal or regulatory obligation and will, where legally permissible, endeavour to notify you of the disclosure.
Data Retention
8o88 retains your personal data for as long as your account remains active and for such further period thereafter as is necessary to comply with applicable legal and regulatory obligations. The specific retention periods applicable to different categories of data are determined by the regulatory requirements that govern those data types. Financial transaction records, for example, are typically required to be retained for a minimum period under applicable financial regulations, regardless of whether the account to which they relate remains active.
Upon closure of your 8o88 account, 8o88 will retain your personal data for the period required by applicable law and will thereafter securely delete or anonymise it. You may request deletion of your personal data by contacting 8o88 customer support, subject to the data retention obligations described above. Where data must be retained for legal compliance reasons, 8o88 will restrict its use to that compliance purpose only.
Data Security
8o88 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, the following security measures are in place across the 8o88 platform.
SSL Encryption
All data transmitted between your device and the 8o88 platform is protected by SSL (Secure Sockets Layer) encryption. This ensures that your personal data, login credentials, and payment information are transmitted securely and cannot be intercepted by third parties in transit.
Access Controls
Access to personal data held by 8o88 is restricted to authorised personnel who require access to perform their job functions. All such personnel are subject to confidentiality obligations. Access controls are reviewed periodically and updated in line with changes in personnel and operational requirements.
Secure Credential Storage
Account passwords are stored using industry-standard hashing techniques. 8o88 does not store passwords in plain text and will never ask you to share your password with any member of the support team. If you suspect your login credentials have been compromised, you should change your password immediately and contact 8o88 customer support.
Your Data Rights
As a registered player on the 8o88 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 8o88 customer support using the contact details provided at the end of this Policy. 8o88 will respond to all data rights requests within a reasonable timeframe.
To exercise any of your data rights, please contact our support team using the email address provided in the Contact section of this Policy. All requests will be handled with appropriate care and responded to within a reasonable timeframe. Identity verification may be required before any data rights request is fulfilled.
Cookies and Tracking Technologies
8o88 uses cookies and similar tracking technologies to enable core platform functionality, remember your session preferences, analyse platform usage patterns, and deliver relevant content and promotions. Cookies are small text files placed on your device when you access the 8o88 platform. They do not contain executable code and cannot be used to access other files on your device.
You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the 8o88 platform — in particular, session cookies are required for the platform to function correctly, and disabling them may prevent you from logging in or using certain features. Analytics and marketing cookies may be disabled without affecting core platform functionality. By continuing to use the 8o88 platform with cookies enabled, you consent to our use of cookies as described in this Policy.
Minors and Age Restriction
The 8o88 platform is strictly restricted to individuals aged 21 years and above. 8o88 does not knowingly collect personal data from any individual under the age of 21. If 8o88 discovers that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that your child under the age of 21 has registered an account with 8o88, please contact 8o88 customer support immediately so that appropriate action can be taken.
Changes to This Policy
8o88 reserves the right to update or amend this Privacy Policy at any time. The current version of this Policy is always available on the 8o88 platform and is identified by the effective date shown at the top of this document. Where 8o88 makes material changes to this Policy — for example, changes that affect the purposes for which your data is processed or the categories of third party with whom it is shared — 8o88 will make reasonable efforts to notify registered players via the contact details held on their accounts.
Your continued use of the 8o88 platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes made to this Policy, you should stop using the 8o88 platform and, if you wish, request closure of your account by contacting 8o88 customer support. 8o88 will not apply a revised Policy retrospectively to data processed under a prior version of the Policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 8o88 handles your personal data, please contact the 8o88 data support team. Our team is available 24 hours a day, 7 days a week, and is trained to assist Bangladesh players with all data protection and privacy queries. We aim to respond to all privacy-related enquiries promptly and thoroughly.
You may contact 8o88 by email at [email protected]. Please note that this is a plain-text contact address — it is not a clickable link. Do not share your account password, PIN, or payment credentials in any email or support communication. 8o88 will never ask for your password via email or any other channel.
Your data is in safe hands. Head over to our FAQ for quick answers, or learn more about 8o88 on the About Us page.
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